Urban Company’s Revenue Rose 41%. InstaHelp Made the Loss Story Much Bigger

Urban Company’s September-quarter numbers tell two very different stories. Revenue from perations rose 41.4% year-on-year to ₹537.29 crore in Q2 FY27, but consolidated net loss widened sharply to ₹182.48 crore from ₹59.33 crore a year earlier as the company continued investing aggressively in its quick home-services business, InstaHelp.

The pressure is clearest inside InstaHelp. The segment generated ₹20.54 crore in revenueduring the quarter but reported a segment loss of ₹173.12 crore, compared with a ₹42.91 crore

loss in the year-ago period. Separately reported adjusted EBITDA loss for InstaHelp stood at about ₹174 crore as the business fulfilled 6.2 million orders during the quarter and continued expanding against rivals such as Snabbit and Pronto. Outside that newer business, Urban Company’s other segments continued to grow.

Revenue from India consumer services excluding InstaHelp increased 28.4% to ₹336.38 crore, Native grew 39.7% to ₹105.37 crore, and international revenue jumped 82.1% to ₹75 crore. Thecompany said its core businesses combined continued to deliver growth alongside margin expansion.

Urban Company is also preparing for a larger capital cushion. Its board has approved raising up to ₹2,500 crore through a qualified institutional placement, subject to shareholder approval. The company said the additional flexibility would allow it to keep investing in InstaHelp, support its other businesses and selectively pursue inorganic opportunities.

At the same time, Urban Company is looking beyond services. The board has given in-principleapproval to explore residential air conditioners as a new product category under its Native brand, building on the company’s experience servicing millions of AC units. The quarter therefore reflects a deliberate trade-off: Urban Company’s established businesses are getting larger, while the company is accepting much heavier near-term losses to build a position in instant household help.